I ordered item on the phone as your on line site wouldn't let me send the order form after I had filled it in. I spoke to a man who I thought was in England as the line and his accent were understandable so I thought the item would be coming from with in the united Kingdom. as the item had not arrived within a week I phoned up to enquire if the order had gone through. it quickly became apparent that I was speaking to a women on a very poor line it seems to Hong Kong she spoke very poor English this coupled with the bad long distance line made it impossible to communicate with her. This is normal when communicating with these call centres abroad and counter productive. The Item did eventually arrive and is so far operating well after I found out that the zoom does not operate unless it has a memory card installed. This is not mentioned in the very limited manual that Nikon supply and gave me the idea initially that the mechanism was faulty. j. Varney