I'm giving an average rating based on the price being so good, however other than that the service was pretty poor. I made an error inputting my address when initially placing the order (I didn't add the company name of the delivery address). Whilst this was my fault I noticed it almost immediately and endeavored to correct my mistake then and there, via VBs contact mechanism (incidentally at no point did their phone number work when I tried to call). No matter how hard I tried I could not get Value Basket to respond in time. I even tried via Facebook and whilst they did respond they ignored my primary query about the delivery address and wouldn't address in spite of my prompts. When they eventually responded to my original email(s) request to add the relevant info to my delivery address they said it was too late and made no attempt to sort it with the courier. It was only the fact that I knew the courier driver, and they knew which company I worked for, that the issue did not descend in to a major issue. Won't be using VB again I'm afraid.