At the moment the customer service I have received from you is below the standard I would expect. I took delivery of my goods last Saturday, the 5th December, and discovered that some items were missing. Both the user manual and the warranty cards for my product were not in the box. I emailed immediately but have not received a reply. I have received a confirmation email with the ticket number VHX-646-40982 but nothing more. When I spoke to a customer representative, Andra, she suggested that sometimes goods are dispatched from the manufacturer without a user manual. In 30 years of using Nikon products, I have never known them to do this. I will wait another 24 hours before cancelling my payment to the company.