Ordered a cannon camera on 4/12/15. Received an email to advise me it had been shipped and would be delivered within 3 - 5 days, unfortunately due to confusion with this information and goods not arriving and the tracker number on Hermes showing invalid. it induced me to look at reviews which instantly caused me to panic. This was made worse by the fact I tried calling value basket and kept being told there was technical issues with the line. Feeling I may have been scammed I contacted a third party to file a report.there was no requirement for this as camera arrived on 15/12/15 well packaged with extended warranty. I have since retracted the report. My apologies VB a little improvement needed on customer service and information regarding timescales but otherwise thankyou for my delivery as this is a Christmas present. I would use this company again