My parcel still has not arrived after more than 2 weeks, although despatched I can see it has been missort and now it is just stuck waiting another courier. I have tried contacting both Value basket and Hermes World (the latter just revert me back to Valuebasket). The UK Value basket phone number doesn't work due to 'technical difficulties', yeah right; and it is all computerised so impossible to speak with someone who can help. I am fed up with automated emails telling me very little. I am very annoyed, this is my son's expensive Christmas present and it looks like I will have to buy it last minute elsewhere as the order is not progressing. I wonder how hard it will be to secure a refund.... I will not be a returning customer.