Having made a mistake in double ordering (my fault) the team were quick in responding to cancel the extra order however it did take a week before confirmation of refund was forthcoming. Further it was not apparent to me that the product ordered was not in fact in the country and I became concerned that even when my order was rated priority, it was still considerably later than other items which I ordered afterwards from other companies. It is most infuriating also to keep reading that your order is in transit when it was not even in the country and you are unaware of this fact - several days in transit. The product however is excellent. Delays are unavoidable at times but it is better that the customer is aware of them. Apart from that the rest of the service is fine.