I have trusted valuebasket when I have asked them if I would receive my camera before 23th February when I have a important photography project in Athens so I need the camera with me. They ensure me that I would receive me item on 18th, 19th maximum and I received a email from them which showed that they gave a priority to my delivery. I was calm and happy with that However it is 20th and I haven't received the item so I try to call them and they don't have open line on Saturday. Then I contact DPD UK and my surprise was when they informed me that they didn't received my item so they can't deliver that! Valuebasket lied to me. There were 10 websites with the same price and I have trust Valuebasket and I have lost money and time. I have been contacting them and they simply don't care. Today is 4 March I haven't received my item yet. It is unbelievable! I have been calling all these weeks and I have received the same answer. They say "Let us few more days, you will receive your item someday next week" But today I have asken them for cancel my item and get my money back and they said that they won't give me any refund until they get the camera back. So if the camera stay in custom for two months you won't get your money back until they solve their incompetency. So you have to wait in any case. No chance. Horrible experience!