I don't know how large or small the company is but for a first time user of their services I was a little nervous when my camera seemed to be a long time coming. That was after I read other reviews stating everything had to be sent from China, which was a little worrying particularly as the website, by design, indicated everything was UK based. I was also bothered when telephoning for an update, the phone service was either 'temporarily offline' or when I did speak to a human being he plainly wasn't of UK origins (no sleight intended) and I was then passed to another line that played music and nobody ever answered. I did receive the occasional email update on delivery saying it was dispatched and with the carrier, but when I telephoned the carrier, they said "Oh you're not the first one this week to query deliveries from Value Basket and we haven't had the parcel from them yet so can't advise further". This set more alarm bells ringing. However, the camera did finally arrive after about a week and a half from original order and all is well. It was very well packaged and works fine. My only wish is that their customer communication setup could be a lot better managed in order for the user experience to be much improved. I also think if their website made it clear that items have to come from abroad so there will be a longer wait, customers wouldn't feel quite so nervous at dealing with them. I gave the site a 'Normal' rating because they did deliver eventually and the package contents were fine but I couldn't rate them higher because of the less than helpful customer service.