When placed order on line it did not explain that the Canon camera stock was not held in the UK and no indication a to how long it would take to arrive with me. Phoned customer service after a few days as had not received any order updates, they simply said that I needed to send an E mail which I did but no reply was received. The camera arrived 7 days after ordering, a few concerns, 1. Camera states all over the box "For Japan sale only" 2. There was no instructions supplied with the camera? 3. No Canon Warranty came with the camera? 4. No 36 months Valuebasket Warranty came with the camera. Need to improve on clear customer communication at point of sales and from the customer service department. Price was excellent, but maybe not so good if their are any problems with the camera in the future!