My package is yet to arrive, and on phoning customer services they are not able to give me any answers as to where the package is. Customer services are not able to give any answers and after a long and difficult conversation with one very rude member of staff yesterday she put the phone down on me; in addition they have refused to let me speak with the managers (the rudeness was limited to conversations with one individual, others have been polite at the very least). Part of the issue is based with their location in the Philippines apparently; which has an 8 hour time difference from the UK, so thus if the manager works 9-5 local time a talking time is hard to find. However, when I had contacted between these times the manager has been busy in meeting...continually!!! I have e-mailed the logistics department, as had the customer services reportedly, and have received no response as of yet!! With the money that I saved buying the product here, I have spent in time and phone calls actually trying to receive my product...it is not worth the stress!!!