I was really pleased when I found what I wanted on the Valuebasket site, and the product in its own right has not disappointed at all. My niggles have been more to do with delivery and communication. However, at the moment there is one unresolved issue which I have yet to get resolved. When the product arrived the box was unsealed. This was slightly concerning as the contents were a digital camera. The camera and it contents were intact which was a relief barring one major thing. No instruction manual and no warranty paperwork. So I have quite a complex piece of kit that I cannot use to its fullest extent and I am concerned to fiddle too much as I have no warranty that I can register with the manufacturer. ES who seem to be the parent company sent me a text on my mobile at the time of purchase saying that delivery would be made through a courier company on the 2nd April - so the waiting time between purchase and delivery is 10 days. I did not receive any confirmation email of my purchase which was a little disconcerting. I was told that an email would be sent by them when my product was being delivered. OK! Come the 2nd, I receive a text - Hurrah! I go to the courier website with the reference that I have and no delivery details. I receive an email from Valuebasket - my product has been dispatched and will be with me on the 2nd. I eventually have to go out and still no delivery or details so I go to the delivery website. Ask them to leave with a neighbour. All confirmed. Fine. Go out - come back later that evening. No card - no delivery. I go to the courier company. Delivery on the 7th. Fine, after all its a bank holiday. Valuebasket send me an email on the Saturday (3rd) saying your product has been dispatched - courier company send me an email saying my delivery will be with me today. Fortunately I'm in and it is delivered - without the instruction manual and warranty. This may all sound picky, but when you have paid several hundreds of pounds for something, it needs to be a bit smoother.