Whilst the camera price was the best around and we are happy with the product - The 'Poor' rating is because once we placed the order we had absolutely no contact re order confirmation [checked junk email too] even after we phoned and told it could take 24 hours to be confirmed. Website said dispatch 1-3 days so after a week and it hadn’t arrived we contacted them to cancel the order to be told is was out for delivery - no prior notice or arrangement. We said we wanted to cancel as not confident in the company and even though their inefficiency was our reason to cancel , we would be charged £25 'restocking' fee - what the hell is THAT all about? Oh after I strongly protested one guy on the phone said we wouldn't be charged and he would interrupt the delivery process if I sent him an email, which I did. Loads of emails came in once the word 'cancel' was mentioned'. Feeling a bit bullied into accepting it, we took delivery - sure the camera is all fine but that is overshadowed by the attitude of the company - so won't be buying from this company again. All this could have been avoided if they only kept us informed at the start.