Twice now, I have ordered lightshades from this company, and I STILL have nothing to show for it. The first time, their Hermes '48 hour delivery' took 2 weeks and the both lightshades were Battered, dented and unusable. Second time, again using hermes '48 hour', this time taking 10 days. Hermes tracking from my end claimed parcel was going to be delivered on 3 separate occasions, then said parcel was too big and would need to be sent via a different delivery. I queried delivery with value lights and the tracking at their end claimed delivery had been attempted 3 times and was now being returned to sender!! This was an absolute utter lie as I work from home and NEVER miss a delivery. Value lights agreed to a refund, but I think they need to rethink their choice of courier if they want to stay in business.