Exellent! Although the product I purchased was slightly delayed due to address and delivery mix-up, it arrived today as promised, and even before arrival the company representative called personally himself to apologize about the slightly delayed delivery. The merchandize itself arrived as promised, and was sold at a wonderfuld discount - the identical HP laser toner product I've purchased for years - and compared to what I've been paying Office Depot and Staples, I've saved about 20% plus free delivery to my door. I'm definitely a won-over new customer. So happy about this first encounter.