I placed an order for two Salvia plants on the 11th March 2016. Shortly afterwards I received a letter explaining that there was a problem with stock levels and that there would be a delay in filling the order. Within a week, my order was delivered but as frosts were still being experienced, they were not planted until the end of April. These particular plants were not what I would call 'healthy' and in fact they never showed any signs of growing, never mind flowering.
I contacted the company in July to register my disappointment and request any assistance that could be offered. The response was that I would be delivered of two new plants, which arrived in early August. These were much stronger plants and are now settled in my garden.
I asked what the charge would be for the new plants and if the old ones should be returned and was assured that there would be no charge at all and there would be no requirement to return the originals
This is so different from my experiences with other company's of this nature and Van Meuwen are to be congratulated on offering a very fine service to their customers.
Thank you
8 years ago
Van Meuwen has a
1.5
average rating
from
163
reviews
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