I ordered plants from Van Meuwen all of which were duly received. In fairness, the Clematis and Carnations are performing well. However, I also ordered Phlox and Alstoemeria, none of which have survived. They arrived as bare root plants which I planted as per their instructions. No sign of life appeared so I contacted them regarding the failures. It took a long period of time for them to respond to my e-mails and although they have at last offered a refund, I will still be "out of pocket" by the delivery charges, and it has taken approximately 3 months and a constant bombardment of e-mails to them from me (several of which received no replies) to arrive at this conclusion. I would strongly recommend that you do not order from this company.