Everytime I send Van Meuwen an email, I get an automatic response and nothing further is done. As stated in my previous review, my order was for 2 plants in 3.5 litre pots - Umbrella Bamboo. These were ordered on 8 March at 12.18 p.m. The plants did not arrive until 3 April. They were delivered in a small narrow cardboard box which had two 9cm pots and one of the tiny bamboo plants had come out of the pot in transit and the plants were in poor condition. The Consumer Rights Act makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. The order was for 3.5 litre pots and not 9cm as supplied by Van Meuwen. They obviously don't care about the Consumer Rights Act. I have sent them emails to this effect, but they don't even bother to reply. Don't buy anything from them is my advice.H