I have bought from these people before and generally, not brilliant but not too bad BUT, last month I spent £24 + postage and was really disappointed with the appalling condition of the plants. one group of 5 arrived first - a bit dry but looked fair - sadly after 2 weeks only 1 1/2 still surviving. next day 5 more daisies + 20 various - 5 daisies arrived so wet many had rotted away - of the 20 only 11 still alive........... complained to customer care, very nice lady said sorry and would send some more daisies, they duly arrived and were in worse condition than first lot another phone call (At a silly rate) and was told, fairly abruptly, to send some pictures via E:mail to verify the condition of the plants, which I did see some attached.........I quickly got an E:mail reply apologizing and giving a full refund. However, still not too happy as I do not have any plants as now out of stock