I have dealt with Van Meuwen for years and if I have had any problems them have dealt with them , I have ordered some plants and was disappointed, this was because there had been an extremely heavy demand for the plants in question.( I have often been to a shop who cannot supply goods for the same reason) so I understood. They refunded my money (quickly) and the following year sent me some plants-the same as my previous order-free. I have had some plants not do very well I told them and offered to send photo's which they declined, they could not replace them (no plants left- as it was the middle of the growing season- and they done the same thing as before. I had some plants arrive in a rather 'crushed' state, this I believe was due to the Post/delivery people, I again phoned and offered to return the plants they refused and sent me another order telling me to just keep whatever I could keep what I could from the first order and sent me a replacement order. So I would recommend these people, remember some of the plants are very fragile and if the delivery people are not extremely careful can crush them.