Sent completely wrong plant (white rhodadendhron rather than a dwarf orange azalea), emailed 'customer care' (hah!), got a standard 'we are extremely busy at the moment, you do not need to send your email again' reply fairly quickly, and now nothing. Emailed a follow-up requesting a refund, have even offered them their "wrong plant" back. No joy. I'm not calling any premium rate number from my mobile, the plants, whilst expensive for what I got, aren't worth the very expensive phone call. Would not use again, and will recommend family and friends not to use them, in case they experience the same issues. Next step, letter to CEO, and to trading standards.