I ordered some strawberry plants in early May. After three weeks I tried to contact to chase delivery. It is very difficult to get through on the phone and they only answer e mail when they feel like it! Finally I had an e mail telling me they were out of stock, so I instructed them to cancel my order and confirm they had done so. Nothing, no reply at all despite several reminders. Received a letter from Colin Wilson (customer service team) on 3rd June telling me there was a delay and the plants would be despatched at the end of September. So help me, the next day the plants turned up but they were in very poor condition, tiny and very dry. I will not be using this company again and would not recommend them.