Great and all happy, clappy, smiley, BS on the front-end before you sign a contract. Then, after that, they don't care, they can't help, they don't know the answers, they aren't involved. Beware the type of van companies they broker with also. These are companies who'll load you up with endless extra charges and "exit fees" for virtually invisible scratches and scuffs at the end of contract. My final bill was just under £800 for a virtually immaculate van. Total joke. Save up, or take a bank loan out to buy your own van, and leave these van brokerage firms to go bust, which is nothing more than they deserve.