Telephones unmanned all the time , addressing to wrong address , I drew there attention by heading the email help ! as no one was contactable to say you are sending to incomplete address... very poor plants , did get a refund for one lot but others really poor ...non arrival of some plants ?? waiting weeks for an order still not despatched ...feel lack of information and quality of plants really poor , very sad that this firm are Thompson and morgan as it rubs off on them ...still waiting for completion which I wonder if it will happen , tried everything but doesn't work … very sad to let themselves down so badly ..other firms are in just as much stress but helping customers to stay happy and informed , not here , expect the length of time my dispatched plants have been they will be dead , and still I have two lots more to come ! what condition will they be in , a big let down , sure you could do better and save your business ,folk will remember the service lacked and plants were poor or dead ...not nessessary to lose custom like this