Dartford branch. Couldn't test drive due to COVID. Was promised nothing was wrong with the vehicle, great little van. 2 mins after leaving the garage i saw the Aircon didn't work. Called the manager at Dartford, he said 'well it worked earlier, it just needs topping up, I'll book it in with booking team', that never happened! And he didn't answer phone again when I tried to call back and left numerous messages. I called warranty and booked in to Northgate, Northgate couldn't do anything, I don't even think they looked at it despite having it for 3 hours. they booked me in to halfords retail, they couldn't top it up because have no contract with vanmonster or Northgate, they had no idea why a booking with them was made. So I went to independent garage and they told me that it didn't need topping up. The air compressor didn't work. Called vanmonster and they booked it in to halfords auto centre to be topped up even though I told them it doesn't need topping up. There is a fault with the air compressor. Vanmonster confirmed this and said it would be booked in to have the compressor sorted. Halfords couldn't do anything and sent me packing again. Said it was booked in for a top up. Called vanmonster and I wanted a refund on the vehicle but the area manager is away. They've booked me in to a garage to have the compressor looked at. Won't hold my breath. Bought the van on the managers promise, i need it to work a second job as a window cleaner as have a 15 month old baby and a wife battling cancer. The stress is full pelt and vanmonster are making life impossible let alone costing me 4 days money. I feel sorry for the women in customer services because they must deal with so much abuse but the money men obviously don't care about that. Their hands are tied. Shout-out to Maria in customer services and Jordan in bookings for calling back.