Absolute useless bank. Someone used my name and postal address to open a credit card account with Vanquis bank and they approved the person without an identity and address proof. On top of that the person stole my identity used their email address and personal phone number yet got credit card. Imagine the level of security checks. And when I called the bank to register the fraud were extremely unprofessional, asked for tons of person so they can update the fraud account and took 2months to commence their internal investigation as well as unable to provide a timescale when they will conclude the investigate. They have no regard of others time and credit score due to their internal fault. It's been damn frustrating and disappointing dealing with their customer and security team.