AVOID AT ALL COSTS Ordered some items as Christmas present totaling £146. Advised 2 days later it had been shipped but no further updates for a week, bearing in mind the customer promise for delivery is 3-5 working days. Tracking via Yodel hadn't updated for 3 days either. I left it a further 48 hours and I got an email from Yodel advising my parcel had become lost in their network and to contact the retailer. I originally spoke to a Petra who advised the parcels were not lost and advised they were showing as out for delivery via Yodal, blatant lies as I was looking at the tracking, then they stopped responding when I questioned the misinformation. I decided to call and the person advised they would open an investigation with Yodel and I would hear back within 48 hours, 4 days later and no response. I forwarded the screenshots of the emails to Customer care at Vans and I was lucky enough to get the wonderful Petra, who yet again gave me further misinformation. So in short, I placed an order on 23/11 and it's now 09/12 and I am £146 out of pocket with no further funds to replace the items and I'm going round in circles with, possibly the worst customer service I have come across. DO NOT BUY FROM THE VANS WEBSITE, as you risk being out of pocket with nothing to show for the money you spend. I'd advise buying your Vans products from another online seller. Thanks Vans, for taking my money, bearing in mind I'm a single mother and not having gifts to give to my loved ones and sadly, I don't have the extra funds to purchase more whilst you refuse to sort this out. I hope your Christmas is as abysmal as your customer service.