Initial sales service very good and seemed trustworthy. Ordered a van on 18th March with 'van on ship' and was assured to be delivered within weeks. A week before delivery due I checked status and was told van 'not actually on ship' and due in June. 2 months late. Paid full balance 10th June. Van arrived on 13th June. No V5. Inquired into status of V5 and told we don't need it by Vans Direct and wouldn't receive it for a year. Extensive discussions with DVLA about tax and ownership and advised that the seller has a duty to pass on the V5 and the owner has to have it in order to tax the vehicle. There are also implications with insurance and traffic offenses. Still no cooperation from Vans Direct. Eventually had to apply for a new V5 at our own cost before driving the vehicle and was never given a satisfactory explanation, apology or any compensation from Vans Direct. The guess is that the Vans Direct business model involves lease vehicles with V5 constraints to stop undercutting dealerships. However this was not verified and at no point in the sale were we advised that we would not become the registered keeper of the vehicle for a year. In the sales document there is a mention of the V5 being withheld 'for a period of time' but this appears to be deliberately misleading. It is not recommended to deal with this supplier.