The price is great and they offer free shipping on orders over a certain amount but also charge you a $7 signature fee and packaging protection. They guarantee the package will arrive within 7-9 days. 7 days later my package was still pending. I emailed them and they said the warehouse was overwhelmed with orders and apologized and promised my order would be on its way soon. In my frustration I ask them to make it right and send me a coupon code for my next purchase. Waiting 2 weeks for my order is no Bueno and I would be happy to take my business elsewhere if they don't and they didn't. There are hundreds of vape stores online. I've deleted their app from my phone and have made a mental note to never order from them again. Customer service is a thing of the past.