Firstly the website advertises in bold on thier home page that orders placed before 4pm are dispatched the same day, yet my order wasn't, and after speaking to a member of staff on the phone they advised , that this is only for orders choosing next day delivery.so be aware, he advised that orders before 12 on a first class delivery would only be dispatched the same day. not that this has been the cases.on other orders I had placed. when I didn't have an update the next day with regards to dispatch of my order I contacted the online customer services advisor, who stated my order was yet to be dispatched and that it would be today... he then goes on to blame royal mail for delayed delivery of orders, yet in the previous breath stated it wasn't dispatched! so I called him out on it and he didn't have much to say, I then as stated at the beginning of the review phoned them and was fed a load of nonsense on the phone also. so Buyer BEWARE! dispatch times are not as advertised on thier home page or most certainly are not clear, and thoer customer service leaves a lot to be desired, also thier rewards programme... ot offers you 40 points for a review, which I did, and never received points as apparently you only get the reward from leaving a review from an email they send you asking so. also I have had to chase every order the get my points from pending in the rewards programme to the approved. This was my favourite vape store, but seems thongs have gone down hill the past few weeks. so I will instead now shop local and support my local store, where you can have face to face contact should there be an issue! I will attach screen shots of the conversation with online support also...