Most appaling service & wasting customer time on false errands . Spent £93.10 on a Alien Vape plus extras in store on 23 December 2018 . Returned back to shop on 27 December 2018 item faulty not fit for purpose & not satisfactory quality under the sales of goods act 2015 , Followed their own instructions to obtain replacement / refund , they refused to help at the shop 38 Shandwick Place Edinburgh. It appears that the male staff was confused regarding another customer . The matter is now in the hands of Consumer Direct & Trading Standard for full report . This is now the second one that was faulty from the shop prior to leaving the shop itself .