Absolutely shocking untrustworthy behaviour. Avoid these scammers at ALL COSTS. I have been waiting for months now for a £2400 refund on an engine which was the WRONG UNIT. It also arrived in very bad shape. These guys are cowboys, absolutely disgusting service. I am now calling them on a daily basis in an attempt to get my money back. They have given me excuse after excuse about why we don't have the money in our bank yet, and now they won't even answer the phone. The minute we ran into problems with the engine they stopped answering emails completely (Terry, complete coward), and I had to switch to calling them which is when the excuses began. The guy that answers the phone is a cocky and very unhelpful guy, and the posh sounding man in 'accounts' will keep telling you 'oh there's been a problem with the bank, it'll be in within 48 hours', or 'oh the transfer failed due to incorrect banking details, I'll put it back through for you now', or whatever else. Funnily enough they managed to get our card details right when they initially took our money...... The world of recon engines and used parts is a MINEFIELD, and I would highly recommend that you're better off selling the car as salvage or using somebody on a personal recommendation. This is quite possibly the worst and most cowardly, deceitful company that I have ever used, and it looks like we'll have to take legal action to get our money back, which won't be hard as they have admitted fault, so I'm not sure why they seem set on getting a CCJ from us in the process? Weird way to operate if you ask me. Please folks, anybody considering using these cowboys, save yourself the headache and lost time/money. More than happy to back this review up with evidence if it helps just one person keep hold of their hard-earned!