Ordered an engine 1/02/2022 for £3900 engine was damaged prior to delivery, told me a refund was sent on the 08/02/2022, waited a week and nothing so called again, was told it had been processed, another week passed and nothing, then spoke to Micheal (accountant), he told me he had inputted the security code incorrectly and would sort, fast forward to today and still nothing, spoke to the "accountant" again who told me the same story, he'd obviously forgot he'd already used this excuse. Constantly promised call backs and emails which never happen. It is blatantly obvious they use delaying tactics on your refund. I have escalated this to Barclaycard fraud as well as Cambridgeshire trading standards i will happily remove if i am proved wromg