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Anonymous
DESPICABLE VAUXHALL My latest email reply to CS and ongoing ( summer 2020) Vauxhall recall - duty of care to its customer and reluctance to fix Faulty ABS. To be honest I'm not really interested in Chelmsford County Motor Works lack of respect towards its customers and complete incompetence. Nor does your pathetic internal squabbles resolve Vauxhall's legal duty to resolve this ongoing fiasco The problem is a simple one Vauxhall issued a recall which is also stated on the UK Governments web site. Vauxhall has already undertaken and accepted to fix the recall by taking the car in twice to your Vauxhall workshop then return my car without fixing the ABS. I struggle to believe that in the entire Vauxhall/Opel empire that suppling an ABS Brake part and complete a company-wide recall has taken over 8 months and no end in sight. yet the parts are readily available from many motor factors and eBay. I have even spoken to a colleague of mine who works for a large car repairer and he told me he changed a Vauxhall ABS 2 weeks ago, I've heard lots of lies since last June so let's stop the lies and fob offs just tell the truth. I am disabled and need the use of my car. I feel I have given Vauxhall enough time to resolve the recall issue and due to Vauxhall ongoing reluctance to resolve this simple matter, I will now bring the failures and incompetence to the web, the press, and the ombudsman. I'm sure the Vauxhall company won't care about a disabled person being given the fob off but it will make me feel better. And using one of your own staff, (name known) to call me on the phone asking me to trust her and promise to resolve the fiasco, I find it despicable how Vauxhall even "use" their own staff to do Vauxhalls dirty work. Shame on you!! We have LIes upon lies, dealership manager who can't even be bothered to leave his office and asked me to use their photocopier for them, engineers sitting on the floor of workshop eating, instead of fixing the car, damage to drivers door, the braking of GDPR regulations, Dealership fraud, a disabled person stranded without the use of his car for over NINE MONTHS and getting staff to call me with further lies. twice using the same excuss of - the part has arrived but its broken. One big circle of LIES!!!AND all because of a reluctance to change an ABS unit Still at least they haven't used Covid card yet.
3 years ago
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Vauxhall has a 1.8 average rating from 44 reviews

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