I ordered some Beetle balljoints online for next day delivery, expecting them to be delivered on Saturday morning (having paid £12 p&p for the fastest delivery. They didn't arrive. I phoned on Monday to be told that I missed the 4pm cutoff so they weren't picked until Monday and would be with me Tuesday. I cancelled the order and drove to my local GSF shop after work and collected them over the counter. There was no notification at any time during the ordering process that delivery would not be until Tuesday. The over-the-counter experience was much better. Saved the £12 p&p and got 10% discount. Shame the online experience is so poor.