The bike rack is extremely well made! It is by far the easiest rack to load and unload bikes from. I've had no issues even when off roading with them on the back of my Yukon. I'm usually transporting 3-4 bikes for our family, and it was always a pain trying to get them to fit without rubbing on our old bike racks. No issues with the Velocirax, and now we can even bring friends' bikes with us! If there were a single complaint, it would be the weight. Because of how well it's built, it weighs a ton! It's a struggle to get it on and off the vehicle if you don't have a second set of hands. My one improvement would be to make some of the rack out of aluminum to reduce the weight.