The office is beautiful and the reception staff very helpful. In general I'm very happy. Just two issues. First, and I've already spoken to you about this, I have had one complaint from a client about how the phone was answered. My clients are often very vulnerable and I would like the phone to be answered in a professional and sensitive way please. Second, on the last occasion I had a meeting at the office, the client had already been shown up to the meeting room before I arrived and he had been given my post for some reason. Please can you make sure that clients are kept in the waiting area in reception until I am ready to take them up to the room myself. And please do not give my post to anyone else. It should only come to me. Thanks very much.