Placed an order before Christmas for a few items from a Vans sale. Received items 6 weeks later but wrong sizes had been sent. Contacted VP who said they would send a returns slip and pre - paid returns label via email. That was 8 weeks ago now. I have emailed and phoned multiple times only to be told the IT department are having “issues” and they will send the label when it’s sorted. VP used to be a great company to buy from, I’ve been a customer for around 8 years and placed many orders in that time. Things have changed. I’m resigned to the fact that VP are not going to refund me so I will be exploring legal avenues. Appalling that they can do this to so many loyal customers, shame on them. Please avoid unless you can afford to throw your money away.