Tried to set up a waste collection service. 1. Communication terrible. No proactive contact as collection date approached. Was told containers would be delivered on a certain date, they arrived 5 days early. 2. Turned up for a collection when non was booked. 3. Did not turn up for first collection date - vehicle breakdown. Will be 2 days time. 4. Rang to confirm collection lunchtime, everything on schedule. By 16:30 no collection - vehicle breakdown. Will be 2 days time 5. This effectively meant a full weeks worth of collection had been missed. 6. Rang to confirm collection, "They have already been". Apparently at between 07:00 and 07:30 when we are shut! We had been told no need to put containers outside the gates. Would now be 3 days time (after the weekend) 7. Rang lunchtime Monday, was cut off by M, while he enquired at the local (Hinkley) depot. He did not call me back. 8. Called again was cut off after 15 mins queuing. 9. Called again 45 mins later got through to M again. "Couldn't call you back, incoming calls, new phone system, did not have your phone number" Our phone number is on account which he had pulled up. 10. "Yes I did speak to the depot, unexpected driver sickness so no collection until tomorrow" 11. Offered to escalate my issue "Do you want to speak to the Account Manager for your area?" Yes Please I replied. " I will get JF to ring you today" I said he had left Veolia some time ago, according to other customer service operatives! 12. "We do not get told when people leave" !!! 13. Be warned. If only I had read the Trust Pilot reviews before going ahead! John