I was approached by two sales persons from Verisure and advised me that my business needs alarm system. I took his advice and signed 12 months contract. After signing the contract for 12 months the technician installed half of the alarm system and the rest he mentioned he will come back and finish them this week. We had numerous calls between us and he promised to come another day in a week and finish the final steps and show me how all the cameras and alarms works. I waited all day as he promised to come and install the remaining equipment for alarms, But he never turned up, 6.15 pm he picks up my 9th call and says sorry I was very busy today, I said no problem I understand your company is big and your busy. The same two sales man said we will come another day. I waited another day as he promised again this time to come and finish the final job, again I waited all day and this time he never picked my calls. The next day Saturday I went to visit my close family in hospital and my neighbour calls me at 2am that 6 people broke in to your business you need to be here as soon as possible and the police is here as well. I was very disappointed and shocked as I paid over £450 for installation and 12 months contract and none of the and found out the alarms I paid for is not working. In total I have gained £42000 loss. I called Verisure and explained but they don’t care. Logged a complaint to HR TEAM apologising and saying it wasn’t their fault and therefore the contract won’t be cancelled and I shall continue to pay the remaining months.