I have been a loyal Verizon customer for many years and I am so disappointed in my current mistreatment by them. A few months again I want in to discuss trading in two of the five lines on my plan and was told by the Verizon representative that I would get a full payment for my two trade ins after a 60 day waiting period. I had an expanded conversation with her explaining that I did not want any deals that required me to be locked in any way with two years repayments and she insisted that Verizon no longer did that to their customers. After the sixty days when I did not see the credit for my trade ins I called Verizon and learned that they had locked me up in a two year repayment plan after I told them I woulud not trade my phones in under those circumstances! They are now refusing to stand behind the promises of their representative and fix this!