This was a terrible experience. We took a 60 min ($78) cab from Brooklyn to Manhattan to spend our last day in New York at a museum and Central Park. We had one very large suitcase for our whole family that we’d planned to store (and the reason we took that cab and not the subway). When we arrived at the storage place we were immediately and very rudely dismissed and told there was no room for our bag. I’d already paid for it and had my reservation confirmed, so this was quite a surprise. We sat out in the 105 degree heat for at least half an hour trying to come up with another plan. Eventually we booked storage with a competing company and took ANOTHER cab to get there. That experience was much better. We will be using that company from now on. Nearly $100 in cab fare, plus the money we paid you that we were never refunded is quite an investment. I tried to contact customer service, but my email bounced back. We won’t repeat this mistake again. I doubt they’ll post this review, but if you see this NEVER count on this company. Our last day of vacation was ruined and too much money was wasted for nothing.