Proprietors like the one I dealt with at Chicago Cobblers will ruin your business! To say he was aggressively rude would be to vastly understate things. Let me explain: I booked storage for two suitcases. My suitcase was a small carry-on, one that has measurements even smaller than the European limits. My friend had the other suitcase, which was also of the smaller variety, the half-size type that flight attendants use. He also was carrying a soft-sided briefcase, and I had a small nylon bag that used drawstrings for closure. When we arrived at Chicago Cobblers, the (presumed) owner was curt from the start. I asked him if it would be okay if I tied the nylon bag to the suitcase. I was prepared to just take the bag with me if necessary, but the way things went, I didn't actually get the opportunity because the owner immediately began to loudly berate me, complaining that he made no money from storing suitcases through your company and that I was cheating him of money if I was to have him ignore my small bag. He bragged that he was doing better by getting his own storage customers on his own and not through companies like yours. He ranted loudly about this for awhile, but then said that he would give us a deal and my friend could store his suitcase and briefcase if he paid $10 cash. I started to object to his obvious dismissal of the Vertoe agreement, but my friend wanted to defuse situation and get us away from this abrasive guy, so he quickly handed him the cash. Now, I need to point out that what I was asking for was definitely reasonable. Just two months ago I was in LA, and I was traveling with the same little suitcase and nylon bag. I used a different storage company than yours to book storage for my suitcase for the afternoon. When I got to the establishment that would store my suitcase I asked the same question: would it be alright if I tied the nylon bag to the suitcase and leave it that way. This owner did not throw a fit and begin yelling at me, but instead was quite nice and said that this would be no problem at all. I tell you this so that you know that my request was not out of line. The guy at Chicago Cobblers does not deserve to be in business, and if he is indicative of your other storage establishments, then Vertoe is not a company that can ever get my business nor endorsement.