The man running the storage area had no idea what we were talking about when we dropped our bags off. He did not give us any kind of confirmation or receipt or bag ID tag. He stared at us, and then asked us to pay. We said we already paid online on Vertoe (it seemed like he wanted to trick us into paying more) and then he mumbled and took out bags and placed them in the back of the store. Under no type of lock of anything, just 4 big luggage bags in the back of the store. We did not feel good about leaving our luggage at all, but had to meet a tour group immediately. So we left and had no peace of mind while on the tour. We got back 4 hours later and the bags were there and all our belongings seemed to be in them, but it was not a good overall experience.