The process laid out online was completely different than real life. I didn't realize that the location was going to be inside an actual liquor store until after I checked out. After checking out, it took us a good 20 minutes of walking around the block to figure out where it was. Once we realized that it was in this weird liqour store, the people around were letting us know that we were going to the right place, but there wasn't any stickers or any sort of indication that this was the place to store our things. Even the guy at the store didn't know how many bags I had purchased to store. He just took them to the back without any sort of tags and assured us no one would go through them. Without any indication, again, that this was the correct place other than an email and the guys saying it is, I really thought someone was going to steal our stuff. After a few hours, we came back and everything seemed to be as it was. Despite the good outcome, I probably wouldn't be doing this again without clear indications that the place holding my stuff is associated with vertoenor follows that process. Otherwise, it just seems sketchy.