We found ourselves with some unexpected extra time in NYC and heard about Vertoe from our travel agent. We were very excited to learn about this worldwide service; it’s going to be a game changer! However, our first experience wasn’t what we had originally hoped for. We scheduled our bag drop off for 9am. The shop owners didn’t show up until 9:45. We lost almost an hour of our exploring time which was really disappointing. Outside of that, checking the bags and picking them up went smoothly. We will use Vertoe again. But if we find ourselves in NYC once more I think we will be avoiding that particular shop.