Luggage storage was conveniently located near BART and worked great. The only concern was that they had us put strap on luggage to lock it when we dropped it off but when it was returned to us, rather than cutting strap off in front of us, it was removed prior to returning luggage to us. That meant that it could have been removed at any time and someone could have gone through our bags. I asked about the security strap and was told that they had just cut it off in other room before returning luggage to us. Still, seems like they should cut it off in front of us after verifying that the security strap is same number as one we put on luggage when we dropped it off.