The service is ideal, however i think store owners should be better oriented about the process. The store owner got mad because I asked him to place the security tags on the luggage and did not want me to take the pictures. Apparently, he found it offensive that I followed the protocol that the app instructed me to follow. He said I was the first person to do that which makes me think he is not aware of the tag-picture protocol. When picking up our luggage he told us not to show our IDs because we didn’t trust him, but he trusted us (in a condescending way) Which again, is breaking the rules.Overall, my experience would have been a lot better if he would have not gotten so offended that I was following the protocol.