I can only speak of my experience with Vertoe in Chicago. In concept, Vertoe is great. In practice, there is room for improvement. The store name provided in the confirmation email did not match the storefront sign which was confusing and not very reassuring. The lady that checked in our bags were nice and did ask to see our confirmation email. The 'secure storage space' was an open space in the back of a salon and bag tags weren't offered—we had to ask for them. There were a lot of Vertoe bags already so left about 85% confident our bags would be there when we came back to pick them up. When we came back to pick up our bags, the lady that checked us in wasn't there. The salon owner wasn't the most pleasant and waved us to go get our bags. No one asked to see the photos of the bag tags. We could've walked out with someone else's bag and/or equally worse, someone else that came to pick up their bag before us could've walked out with ours. I think Vertoe is a great service and idea. With improvements on security, they're on to something big!