booking was easy on line and the shop was only a block away from Penn station. Drop off was quick and easy- we were given numbered security tags to attach to our bags and told to take a picture of our bag with the tag on. When we returned however it all seemed a bit chaotic, there were bags everywhere, lining the stairs and in piles upstairs and downstairs. We were sent to seek through piles to find our own bags, no system...we found all of ours in different parts of the shop and were given no help negotiating the steps down which were littered with bags. No-one checked our security tags or asked to see any documentation or our photos before we left with our bags. I was left with the uneasy feeling that anyone could have left with any of the bags unchallenged. Having said that, this seems to be the only bag storage option close to Penn and it worked for us on this occasion.