In general, I was very pleased with the experience. The check-in process was fast and also picking up the bag was fairly simply because of the people that worked at the storage location. Regarding the app though, I faced some trouble during the check-out process. I clicked on check-out to show the image of luggage and tag. The image however disappeared shortly after (maybe tapped the screen accidentally or sth like that - which is likely to happen when you are talking to people and organizing things) and I did not find a function to get the image back again! I did not have any other note or photo of the tag. If the service people hadn't been so easy to deal with, this could've caused huge problems.